Have you ever called a company, only to be greeted by a robotic voice that asks you to press a million buttons before finally transferring you to a human being? Yep, that's an auto attendant. And let me tell you, they're not always the most pleasant things to deal with.
I mean, sure, they're supposed to make our lives easier by routing our calls to the right department. But sometimes, they're just downright frustrating. Like that time I called my bank and got stuck in an endless loop of "Press 1 for English, Press 2 for Spanish, Press 3 to hear these options again." Ugh, I just want to talk to a real person!
And don't even get me started on those auto attendants that try to sound like humans. You know the ones - they use a fake, overly cheerful voice that's supposed to make us feel all warm and fuzzy inside. But really, it just makes me want to punch my phone.
But hey, at least auto attendants provide us with some comedic relief. Like the time we have all called a company and accidentally hit the wrong button, only to be told by the robot voice: "I'm sorry, that is not a valid option. Please listen carefully and try again." Thanks for the reminder, auto attendant. We all needed to hear it.
So, what's the lesson here? Maybe we should just embrace the fact that auto attendants are a necessary evil in the world of customer service. Or maybe we should all start a petition to ban them forever. Either way, here's a random fact to leave you with: did you know that the first auto attendant was invented in the 1950s? Yep, we've been dealing with these things for over half a century. Cheers to progress, am I right?
Call us over at Echo Networks at 866-989-ECHO, where we only have TWO Auto Attendant prompts that are very easy to use and ask us how we can do the same for your company!